Product Complaints and Disputes

Delivery-Related Issues

If your order is delivered damaged, incomplete, or contains incorrect items, please notify us within 48 hours of receiving the package by contacting:
info@livcomfymax.com

After your request, you will receive an automatic confirmation email. Please reply to that message attaching clear photos that show:

The external packaging, including the shipping label
The contents of the parcel, highlighting any damage or missing/incorrect items

We take these situations seriously and will work quickly to resolve the issue. We apologize for any inconvenience caused.

Product Defects or Functional Issues

If you encounter a problem while using one of our products — even after following the provided instructions — please contact our support team at:
info@livcomfymax.com

Once you receive our automated response, reply with clear visual evidence (photos or videos) demonstrating the issue (for example: the product not powering on, not charging, or not functioning properly).

If the issue cannot be verified through images or videos, we may request that the item be returned to us for further inspection.
Please note:

Return shipping costs are the responsibility of the customer
Returns sent via cash-on-delivery (COD) will not be accepted

Only claims that comply with warranty terms and reporting deadlines will be reviewed and processed.

Dispute Resolution

If you are not satisfied with how your complaint has been handled and no agreement can be reached, you have the right to escalate the matter through the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

Please be aware that only complaints that meet all the conditions stated above will be considered eligible for escalation.

Additional Information

For more details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website https://livcomfymax.com